INTEGRATION
ACCOUNTS
TRANSACTION ASSURANCE
CHARGES
REPORTS
DISPUTES & FRAUD
Disputes Report
Description
The Disputes report provides a list of all dispute history events that occurred in the selected time frame.
Audience
Product / Engineering
Risk
Merchant support
Disputes Management
Purpose
The Disputes report serves several key purposes:
Perform business analytics
Perform dispute threshold monitoring
Enable merchant support
Functionality
Create reports | Via API Via Portal |
Access reports | Via API Download via portal Push to SFTP or e-mail |
Schedule reports | Hourly (using the created query pattern) Daily (using the created query pattern) |
Query patterns | The report is generated by specifying a |
Data types | CSV |
Data sources | Data is sourced from Silverflow's internal event architecture |
Relevant links
API Reference: Create Disputes Report: Documentation for generating a new Disputes report via the API.
API Reference: Get Report File: Documentation for downloading a report file that has already been generated.
API Reference: Schedule Report: Documentation for creating a recurring report schedule.
Content
This section provides a detailed breakdown of all the fields available in the report.
Core field | Description |
disputeHistoryEventKey | Unique identifier of the history event |
disputeStatus | Status of the dispute at the time of event |
disputeStage | Stage of the dispute at the time of event |
eventDate | Date the event occurred on the platform |
initiator | Initiator of the event |
eventDetailsMessageText | Mastercard field only. Contains data that is also replicated in the corresponding financial (if any). |
eventDetailsElaboration | Free text field used for passing relevant context |
eventDetailsIssuerQuestionnaire | Visa field only. Contains dispute reason code specific answers to questionaire for received chargebacks. |
eventDetailsResponseReason | Response Reason Code selected by merchant or acquirer |
eventDetailsSubResponseReason | Visa field only. Sub Response Reason Code selected by merchant or acquirer |
disputeKey | Unique identifier of the dispute to which the event corresponds |
agentKey | Unique identifier of the agent to which the dispute corresponds |
merchantKey | Unique identifier of the merchant object to which the dispute corresponds |
merchantAcceptorKey | Unique identifier of the merchant acceptor object to which the dispute corresponds |
chargeInfoArn | Acquirer Reference Number of the original transaction that was disputed, generated by Silverflow |
chargeInfoLocalTransactionDateTime | Local transaction date and time when the original transaction was authorised |
chargeInfoNetworkReference | Card network identifier for the authorization of the original transaction |
chargeInfoTransactionReference | Merchant or Acquirer reference for the original transaction |
chargeInfoFraudLiability | Fraud Liability indicator for the original transaction |
chargeInfoChargeKey | Unique identifier for the charge object corresponding to the original transaction |
cardInfoLast4 | Last 4 digits of the cardholder account number |
isPartial | Partial indicator for the dispute event |
disputeReference | Card network identifier for the dispute |
mid | Merchant Identifier |
acquirerBin | Acquirer BIN |
actionDueDate | Due date for the response to the event as determined by the card networks |
reasonCode | Reason code for the dispute at time of the event |
reasonDescription | Description of the reason code |
reasonCategory | Reason code category |
disputeAmountValue | Dispute amount at time of the event |
disputeAmountCurrency | Currency of the dispute amount at time of the event |
reconciliationAmountValue | Issuer billing amount for the dispute at time of filing |
reconciliationAmountCurrency | Issuer billing currency for the dispute at time of filing |
disputeDate | Date the dispute was created (first event) |
network | Card network that the dispute has been filed for |